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My objective

To obtain a responsible and challenging position where my education and experience will allow me to grow with the company.

 

 

Experience

Coordinator, Verizon Wireless, Rancho Cordova, Ca                 08/2009-Present

In my current position as a Coordinator, I assist customers with various billing & technical issues. I also am trained as a C.R.T- Customer Relations Team representative, accepting and addressing escalated customers with unique account concerns.  I have volunteered to assist with Team Projects, as well as assisting my colleagues with any questions and concerns they come across in their daily calls. My objective is to deliver exceptional customer service while maintaining customer loyalty.

 

 

Internet Services Support/MobileMe Support, Volt Technical Services Elk Grove, Ca            05/2008-08/2008

My role as a MobileMe Support agent allowed me to provide support, answer questions, and receive compliments and complaints via Email.  MobileMe is a redesigned product offered by Apple Inc. formerly called “.Mac” this product allows subscribers to manage personal, business data remotely or locally on either their iPhone, PC, or Home Mac Computer.  The issues that were resolved in this position varied from syncing wirelessly to updating contacts from a PC to a Mac computer.  I offered support for Windows Vista/ XP service-pack#2, also Mac OS X 10.4.11, and Mac OS X 10.5 Leopard.

 

Field Installation Supervisor, 180Connect Sacramento, Ca              11/2007- 04/2008

My responsibilities as the Field Installation Supervisor, were to properly manage a team of 6 technicians, while handling escalations, payroll, and invoicing orders for our client-Surewest. We were the contracting company for Surewest, performing “FTTH” Fiber to the Home installs using Low Voltage wiring standards for Cat 5e, Co-axial cable, to place Set Top Boxes for Video service and acquiring MAC Addresses from Subscribers home computers.  We utilized basic hand tools, i.e. Impact tools, various Security tools, RJ-11,Rj-45 Crimpers, and t568 A&B wiring standards, along with Wand & Toners to isolate specific Cables, as well as Company Laptops, provided for provisioning the subscribers account and staying in contact with Dispatchers, Management, and Headquarters.

 

Apple Care Technical Specialist, Apple Inc., Elk Grove, Ca              11/2006-11/2007

As an AppleCare iApps Agent, I was a member of Apple’s Prestigious iApplications Support group. iApplications support provides customers with Technical support in several applications, such as iDvd, iWeb, iMovie, iPhoto, Garageband, and Microsoft Office 2004 for Mac which also includes hardware support for the complete product line of Apple products.  Maintained high customer satisfaction while staying within the Company’s Call Metrics Standards for Call handling.  Upheld pre-requisites for sales of new products and services on every call to keep customers informed and up to date

 

Customer Care Specialist, Cingular Wireless, Sacramento, Ca              04/2004-01/2006

As a Customer Care Representative my responsibilities include assisting customers with their accounts, handling billing and technical issues, also insuring customers are up to date with new promotions and features to better accommodate their wireless needs.  Also if needed, I would also make adjustment to the customers account and assist in a professional manor to provide the best customer service experience possible.

 

Cable Television Installation Agent              01/2004-03/2004

As a Cable Television Installation Agent, My duties required me to drive a company vehicle, perform installations of aerial cable racks that hold cables in places, also performed Aerial installations from a Bucket truck or after climbing a telephone pole of 20’-75’ or higher.  Cable T.V. Installation Agents also provide stellar customer service while inside residential , commercial customers locations, some of the installations performed were installations of Cat5, Co-axial, RG-11, RG-59, and splicing of various other Telecommunications Cabling products.

 

Global Cellular Equipment Site Manager/Installer               09/2000-02/2001

As a Cellular Equipment Manager/Installer, I managed various tasks, such as   Schematics for site builds, team organization, and time management for pre-determined “K-Dates”, also arranged employee schedules, job assignments, and performance reviews for team members.  The Field Installation Technician is responsible for installing Wireless telecommunications equipment on or at remote locations at customer’s request. The equipment installed was 800 MHz 1900 MHz, EDGE –internet systems for the new G.S.M. Network for AT&T Wireless.

Education

Bartlett High School-1993/1996

Eagle Communications-Cellular Telecommunications/ Management training./

Northwestern Technical College /Computer Technologies Diploma- 2001/2002

Apple Computers Inc. Apple Care Training Course.- Macintosh OS X -11/2006

skills

Proven Leadership, and Management skills

Microsoft Windows 2000, XP,

Macintosh OS X 10.4, Cellular, C.A.T.V , and High Speed Internet Installation,